There is an unknown charge on my account

• careEASY – Become a medical partner
  • Become our medical partner
    • welcome page
    • change password
    • Introduction
    • shift
    • Wallet page
    • Reservation page
    • Home page
    • Booking
  • Partner mobile app registration
    • Apple login, Google login and SMS verification code OTP
    • Fill in personal information and work experience
    • change language
  • New Partner review
  • Issue work permit
• careEASY App Guide
  • Register an account
    • Register an account
    • Select category
  • Reservation service
  • Health database
• Laboratory blood drawing services
  • Note before applying (not completed)
  • Application process
  • Communicate with customers (not completed)
  • Day of service (not completed)
• Cancellation Policy
  • Service cancellation fee
    • What is Extra Service Allowance?
    • How are cancellation fees charged?
    • Cancellation due to bad weather or special reasons
    • Mistaken charge of consumption fees
  • Cancellation Policy
    • Apply for cancellation
    • Cancel after taking order
• Safety
  • Report serious incidents related to medical procedures
  • Medical accident occurrence
  • Mismatching identity of medical staff who attended the scene and medical staff on the APP.
  • Feeling unsafe due to the behavior of medical staff
• Home care/accompaniment service
  • Note before applying
  • Application process
  • Communicate with customers
  • Days of service
• account
  • Account settings
    • Not receiving emails, text messages or push notifications
    • Unable to receive text messages or unable to log in
    • Delete my careEASY account
  • Payment method
    • Payment method
    • There is an unknown charge on my account
    • Update your account's payment method
  • I think my account has been hacked
  • Coupons and Vouchers
    • How to use discount code
  • Privacy Policy Statement Information
    • How does careEASY protect my account?
    • How to keep your account safe?
    • Protect credit card information
• Reservation service issues and refunds
  • Cancellation fee
  • Opinions about healthcare professionals or services
    • How do I change my healthcare provider's rating?
    • Medical staff are rude or their medical procedures are unprofessional
    • The medical staff refused my request (such as assisting with cooking over an open fire, taking care of other family members, handling housework)
    • Medical staff work fewer hours than I scheduled
    • Medical staff have to cancel appointment services at short notice
• Adverse weather arrangements
  • Black rainstorm warning signal, storm signal No. 8 or above
    • Changed status during work or is about to change status
    • During the work period, the re-hanging time has been clearly announced or has already been suspended.
  • Rainstorm warning signal (red rainstorm warning signal) and typhoon signal (strong wind signal No. 3)
  • Yellow rainstorm warning signal and typhoon alert signal No. 1 or below
    • processing arrangements
  • Storm signal No. 8 or above hoisted or about to be hoisted during work.
  • Services contracted during bad weather
• Sick leave and personal leave
  • Application Procedures
    • sick leave
    • emergency leave
  • Fees and related policies
    • Regulations and related documents
• Private care
  • Things to note before applying
  • Application process
  • Communicate with customers
  • Purchase medical supplies (if needed)
  • Days of service