After receiving an order, medical staff should immediately communicate the service details with the customer through the app. If intervention is needed, please contact our customer service staff through the app reporting function.
Please use the careEASY messaging function to communicate. If we find that other communication methods are used privately to communicate with commercial customers, we have the right to suspend the medical staff's account and recover the losses caused to the company.
- After confirming the service, medical staff should immediately contact the customer who has received the order through the careEASY mobile app. Please use the careEASY messaging function to communicate to keep records and protect both parties.
- After confirming the appointment, please use the messaging function to confirm the following matters with the customer as soon as possible, including:
a. Date, time and detailed address of service
b. Ask again to confirm the service content (such as post-surgery care/post-stroke care/end-of-life care)
c. Assess and determine the client’s current physical condition/condition
d. Evaluate whether sufficient supplies/instruments are available to provide services
e. Ask about special requests for services (such as needing assistance with bathing)
f. The medications you are currently taking and the precautions you should take
- Please check whether the customer's medical records on the app are consistent. If you have any questions, please ask in detail before service.
- Please do not under any circumstances make reservations for customersor advance paymentPurchase any supplies, if the customer needs it, please inform the customer to contact our customer service staff via SMS for arrangements.
- Nursing staff should not assist with matters not directly related to the case, including cooking, taking care of people other than the case, etc.