If you need to cancel the confirmed service, please follow the steps below
sick leave:
- Please prepare your supporting documents – sick leave certificate prescribed by a registered Western/TCM practitioner
(The document needs to have your name, doctor’s diagnosis, date of sick leave, and doctor’s signature)
- Contact our customer service staff via whatsapp (tel: 63158962)
- The transmission information must include:
3.1 Confirmed service screenshots
3.2 A copy of your ID card
3.3 Photos of the sick leave paper (note that the time on the sick leave paper must overlap with the service time to be valid)
- Log in to the mobile app to notify the customer in advance that the service needs to be canceled due to personal illness, remind the customer to re-book the service, and then click 'cancel' to cancel the confirmed service
- Take a screenshot of the conversation and cancellation record in point 4 and send it to the customer service staff via WhatsApp
- Waiting for our review notification