We attach great importance to the professionalism of medical staff. If a customer finds that a medical accident has occurred due to improper medical procedures, please send an email to [email protected]. Our customer service specialists will contact you as soon as possible to learn about the incident.
Report serious incidents related to medical procedures
- careEASY – Become a medical partner
- careEASY App Guide
- Laboratory blood drawing services
- Cancellation Policy
- Safety
- Home care/accompaniment service
- account
- Reservation service issues and refunds
- Cancellation fee
- Opinions about healthcare professionals or services
- How do I change my healthcare provider's rating?
- Medical staff are rude or their medical procedures are unprofessional
- The medical staff refused my request (such as assisting with cooking over an open fire, taking care of other family members, handling housework)
- Medical staff work fewer hours than I scheduled
- Medical staff have to cancel appointment services at short notice
- Adverse weather arrangements
- Black rainstorm warning signal, storm signal No. 8 or above
- Rainstorm warning signal (red rainstorm warning signal) and typhoon signal (strong wind signal No. 3)
- Yellow rainstorm warning signal and typhoon alert signal No. 1 or below
- Storm signal No. 8 or above hoisted or about to be hoisted during work.
- Services contracted during bad weather
- Sick leave and personal leave
- Private care
- Safety
- Report serious incidents related to medical procedures