We attach great importance to the safety and professionalism of our services. Each of our medical staff is equipped with a work ID. If the customer has doubts about the identity of the medical staff, you can check whether the picture and name on the work ID match the medical staff visiting the door. If the two do not match, do not allow the health care provider to begin the service. Please use the application reporting function to notify our customer service staff.
Mismatching identity of medical staff who attended the scene and medical staff on the APP.
- careEASY – Become a medical partner
- careEASY App Guide
- Laboratory blood drawing services
- Cancellation Policy
- Safety
- Home care/accompaniment service
- account
- Reservation service issues and refunds
- Cancellation fee
- Opinions about healthcare professionals or services
- How do I change my healthcare provider's rating?
- Medical staff are rude or their medical procedures are unprofessional
- The medical staff refused my request (such as assisting with cooking over an open fire, taking care of other family members, handling housework)
- Medical staff work fewer hours than I scheduled
- Medical staff have to cancel appointment services at short notice
- Adverse weather arrangements
- Black rainstorm warning signal, storm signal No. 8 or above
- Rainstorm warning signal (red rainstorm warning signal) and typhoon signal (strong wind signal No. 3)
- Yellow rainstorm warning signal and typhoon alert signal No. 1 or below
- Storm signal No. 8 or above hoisted or about to be hoisted during work.
- Services contracted during bad weather
- Sick leave and personal leave
- Private care
- Safety
- Mismatching identity of medical staff who attended the scene and medical staff on the APP.