After receiving an order, medical staff should immediately communicate the service details with the customer through the app, if you need intervention, please contact our customer service department through the application reporting function.
Please use the careEASY messaging function to communicate. If we are found to be using other communication methods privately, we have the right to suspend the medical staff's account according to the circumstances.
- After confirming the service, medical staff should immediately contact the customer who has received the order through the careEASY mobile app. Please use the careEASY messaging function to communicate to keep records and protect both parties.
a. Date, time and detailed address of service
b. Current physical condition/illness and matters that should be paid attention to
c. Assess suitability for phlebotomy services
d. Preparation before fasting or blood drawing
- Please check whether the customer's medical records on the app are consistent. If you have any questions, please ask in detail before service.
- Please do not reserve, purchase or advance any supplies for customers under any circumstances. If customers need it, please inform them to contact our customer service staff via text message for arrangements.
- Regarding the blood test results, careEASY colleagues will notify you via WhatsApp or careEASY app later.